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 Infrastructure
 
 
 
 
 
 

AES operates  web servers from datacentres on the backbone of the internet around the world.  Based in :
- London, England
- US West coast
- Hong Kong
Our Web servers can provide both local and Global access to your business applications licenced from AES.  As part of our hosting package we can provide  24x7 maintenance  with a typical uptime annually of 99.5% for your system, Generally our Tech staff are able to resolve most problems very quickly indeed.
As well as server maintenance we provide help-desk support for our products, so an email to our help line  will generally have a resolution  in a couple of hours from the ticket being acknowledged. We provide support on all our licensed products as part of an annual maintenance and support contract.
Working closely with our customers to understand their business processes allows AES  to develop cost effective, creative solutions to fulfil their requirements.  Our highly qualified, multi-disciplined team are able to develop innovative data based applications for clients around the world.
Developing database driven web applications and browser based materials provides leading edge solutions for clients. Our expertise in software design and development means that our customers can have high quality, robust, cost effective bespoke solutions working for them, with a relatively short timescale from  start to implementation.  Backing up this Rapid Application Development (RAD) approach is AES’s  technical support , business support  and training. These can continue for the lifecyle of  the application, so that you can be assured that your staff are just an email or phone call away from  a solution to a technical issue or a business problem.
As part of our service we offer update options for any application we develop. These can be sequenced  on a regular basis or developed as a result of Help Desk requests..  This, plus our reputation for a quality service, has encouraged clients to use AES to provide the benefits of a one-stop shop delivering tailor made and configurable application software for your world-wide needs.
 
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